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twitter analytics

Using Twitter Analytics To Improve Your Engagement

How much planning do you put into your social media marketing? For many businesses, unfortunately, a haphazard approach is all that resources and time will allow. That’s often because companies may not realize what the data is that can help them use social media more effectively.

Take Twitter, for example:

Twitter is a great way to get potential new customers to discover your company’s products or servicesClick To Tweet

But unless you understand how to use the Analytics Dashboard, you won’t be able to gauge your reach or your engagement.

Of course, before you even measure and analyze metrics, you have to figure out how Twitter fits in to your overall company marketing strategy. Do you care if you have more followers, or do you want the people already connected with you to become more active? All those goal-oriented questions are important to consider first.

Let’s back up a bit and take a look at some Twitter stats according to Hootsuite:

Twitter has 317 million monthly active users.

Twitter users are likely to be millennials with thirty-six percent of users aged 18 to 29 years oldClick To Tweet
  • Twenty-nine percent of online Americans with a college degree use Twitter.
  • Most have an above average income. Thirty percent of online Americans who earn $75,000 or more use Twitter.
  • Gender is evenly split: 24 percent of American online men use the service, and 25 percent of women.

There’s a saying that goes, “you can’t manage what you don’t measure.” This is also true with social media marketing. To use Twitter effectively, you must be familiar with your metrics. The Twitter Analytics Dashboard is accessible for all users to use from their desktops at analytics.twitter.com.

Your Twitter Analytics dashboard shows your reach, engagement, and other important statistics. These metrics can help you to learn more about your followers, how to have better interactions with them, and help you to determine the best times to tweet in order to increase engagement, and discover what content works best for your audience.

Make your Twitter marketing worth your time. Improve your engagement by monitoring your Twitter analytics: watch your metrics, adjust your activity, and watch your Twitter results improve!

Want to dive deeper into Twitter insights? This graphic can help.


Simple Twitter Analytics Tips

By SurePayroll

engage

How To Best Engage With Your Social Media Audience

Social media marketing is an opportunity to publish relevant content, grow your follower base, generate thought leadership and to engage with your audience. Engaging with your online community is a key part of your social media strategy. An audience who is engaged, likes and trusts you. Engagement builds relationships, relationships ultimately lead to sales.

Engagement is a key part of growing your online community.Click To Tweet

Here are some suggestions on how you can engage your audience:

Make Connecting Easy.

For years we’ve seen social media buttons popping up everywhere.  These buttons can be used strategically. Use them to draw attention to platforms beyond Facebook and Twitter. Do you have a presence on Instagram that you want to direct a particular audience to? Or a platform where they can get customer service? Be sure to always provide a valuable reason they should connect with you. Don’t just tell them to follow you, tell them what’s in it for them.

Humanize the brand.

No matter what you do, you’re marketing to a person. People are much more comfortable talking and connecting with people rather than entities. They are more comfortable talking to a face as opposed to a logo.  Show you’re “human” in these ways:

  • Show the faces and names of people behind the brand.
  • Sharing behind-the-scenes moments.
  • Use less jargon and more conversational language
  • Use your sense of humor!

Don’t worry about the numbers.

Having a huge following is great, but you want to do it the right way. The tried and true method of sharing consistent and valuable content, responding timely, and being authentic, is what works best. There’s no point in having a huge number of followers who don’t engage you. Building relationships online is no different than offline – it takes time.

Help make your audience a more informed one.

You know a lot about your industry. And your audience is probably following you to gain some of that knowledge and insight. Share with your community and help them become more informed and educated. Pay attention to questions your audience asks and answer them in a blog post or on your website in a FAQ section and provide resources they can use to learn more.

Listen.

There are conversations happening on the internet all the time among your target audience that relates to your brand. To engage this audience, you have to know where to find these conversations, and figure out how to engage with them. This is called social listening. If you can find relevant discussions within your industry, adding thoughtful information and value without selling is a great way to engage. You can find those conversations through keyword searches and listening tools.

Create a schedule.

Creating a content calendar and posting schedule will help you maintain consistency. These days, we all have a lot on our plates.  Your audience will appreciate consistent, clear, concise communication.

Think about some of your favorite brands on social media. What keeps you engaged? Please share in the comments below.

 

marketers

5 Awesome Marketers To Follow On Social Media

There are many smart, talented marketers online who offer valuable, useful content. This list happens to be a list of five marketers who I know and respect.

We can all use content that is insightful and relevant, and these marketers offer just that. Click To Tweet

There are definitely more I could mention. I may need a follow up list! For now, here’s round one! Check out their articles I reference and be sure to follow them online.

Sherron Washington – The Marketer’s Marketer

Sherron is a well rounded marketer who knows how to simplify the concepts of marketing. She is a marketer with graphic design, public speaking and social media marketing skills. I once described her content as “putting it where the goats can get it.” It means that’s it’s super easy to understand. In 2017, Sherron will host an annual conference for the third year called, “Market Simple: The Summit.” She also writes for both Black Enterprise and Smart CEO.

Check out Sherron’s website and follow her on social media.

 

Mandy Edwards – Social Media Advertising 

Mandy was one of my first virtual colleagues in the social media marketing industry. We started off in private Facebook group of small business owners, then continued on as contributing writers with Social Solutions Collective blog.  When I first started seriously implementing social media advertising into my strategies, I sought out the person who in my opinion had the experience and knowledge that could help get me started by answering my many questions and who could understand where I’m coming from simply because we are both in the business of social media marketing, and that was Mandy. Grab her Facebook Advertising Workshop Guide. Also, a BONUS: Mandy’s ME Marketing Services employs Jenn Hanford, a superb writer who lends her skills to Mandy’s blog. Check out her posts here for tips on such things as starting an e-commerce business and creating a digital marketing strategy 101 for boring brands.

Robin Strohmaier – Website Design, and Maintenance 

Wanna know what’s new with the latest WordPress update? Need some SEO tips? Do you need a great resource for WordPress plugins? You should follow R and R Web Design, AKA Robin Strothmaier. Not only does she specialize in website design, marketing and SEO, she’s a superb writer. Check out this blog post on Chrome’s Non-HTTPS Not Secure Warning and follow her on Twitter where she curates important content on website marketing and maintenance.

Brooke B. Sellas- Marketing Through Conversation

When I think of Brooke I think conversation!  That has become synonymous with her brand. Her website explains that successful social media means conversation, back and forth dialogue, and an ongoing exchange of ideas. Adding, “A simple hello can lead to a million things.” Brooke is a marketer I respect for her smart, savvy approach to marketing.  One of Brooke’s latest blog post gems talks about rethinking your Facebook strategy. “If you’re looking for your Facebook strategy to garner results and ROI, you’ve got to pay to play.”

Dorien Morin – Video Content

Do you know how powerful video content is but still haven’t gotten in the game? (Kinda like me.) Are you still trying to figure out Facebook live and how you can use it for your business? I’ve got you covered. You need Dorien Morin of More In Media. She’ll teach you how to incorporate video in your marketing strategy by shortening the learning curve, teaching you the tools you need and the tips to get you to lights camera and action.

Check out her post 3 Unique Facebook Live Uses To Grow Your Business.

Who are some of your favorite marketers that you follow on social media? Please share in the comments below.

employee advocacy

Employee Advocacy: Word of Mouth Marketing

Social media is a new form of word of mouth marketing. Word of mouth marketing can be very powerful, so it makes sense to have your employees advocating on behalf of the company via social media. According to an article by Fast Company, leads through employee social networks convert seven times more often than any other leads.

People trust people more than they do brands. This is why employee advocacy makes sense.Click To Tweet

Employee advocacy also allows you to improve your reach. By asking your employees to share your messages, you can instantly boost your audience by leveraging their networks. Employee advocacy happens when employees share content on social media channels, including LinkedIn, Facebook, Twitter, Instagram, etc;.

Before you dive in, here are a few things to consider:

Establish Guidelines

Set up company guidelines for what your team should and shouldn’t share on social media. Provide a brief training and best practices for sharing messages online.

Define Your Goals

What are you trying to accomplish? Is it brand awareness? Are you trying to direct traffic to your website? You can’t manage what you can’t measure.  Set goals and identify the key performance indicators (KPIs) that will show when or if you’ve reached your goals. Determine what the value of your followers and likes really means and find ways to measure those results. 

Offer Incentives

Offer incentives to encourage employees to take the time to promote your company on social media. In turn, ensure those active employees are sharing messaging that is in alignment with your marketing goals. Offer incentives for sales leads that come through employee social media accounts.

Make Workplace Culture A Priority

Strong workplace cultures attract and keep talented people, and directly improve the bottom line. People will want to advocate for the company if they feel good about being there, and believe in the product or service. Workplace culture directly effects performance. It is improved and cultivated by strong relationships.

In addition,

Establish a company culture that is social media friendlyClick To Tweet Don’t be afraid to share suggested messages from your marketing or social media teams, inspiring employees to create their own with their own voice and style.

Track Progress

Employee advocacy can be a little scary letting employees post on their own on social media accounts. However, authenticity is very effective, so you want it to truly be genuine to be effective. As long as employees have an understanding of guidelines and policy, employees should know how to represent appropriately, but monitoring will be important to make sure employees aren’t posting anything inappropriate and inflammatory. Track progress to gauge which employee posts are most successful at accomplishing goals and recognize those employees who do it well.

Social media marketing takes time, effort and strategy to see results. With patience and analyzing your efforts, you are on your way to reaching your goals.

 

social media goals

8 Social Media Goals To Grow Your Business

Social media marketing is absolutely pointless without a plan. Part of having a plan includes setting goals, and setting goals that are measurable. Since social media is one aspect of your overall marketing strategy, it can work well to connect your social media goals with your marketing goals.

Setting clear measurable goals helps you refine your messaging and spend your money effectively.Click To Tweet

Below are eight social media goals and metrics that you could apply to your business and align with your overall marketing goals.

Increase Brand Awareness

Brand awareness is just that. How well are people aware of your brand? It’s the likelihood that consumers recognize the existence of your service or product. Brand awareness is particularly important when you’re starting out and to help differentiate from similar products and services from competitors.

Metrics:

  • Follower count on Facebook, Twitter, Instagram, etc;.
  • Reach of your social media posts
  • Number of mentions, shares and retweets

Website Traffic

An important social media goal is to drive traffic to your website.

Your social media activity should be ultimately leading traffic to your site.Click To Tweet This is where you want people to go to learn more about your business, read your latest blog post or make a purchase.

Metrics:

  • Referral traffic from social media
  • Share of overall traffic
  • Bounce rate of social media traffic
  • Clicks on your social media posts

Sales

You’re in business to make money, right? So, having a goal of growing revenue is natural. While social media is not about a sales pitch, you’re trying to build relationships that lead to business. So, ultimately making a sales, or obtaining a new client is the ultimate goal.

Metrics:

  • Signups
  • Social advertising revenue

Lead Generation

Lead generation can come from many sources. It can come from those who sign up for your newsletter, or fill out your content form. Providing valuable content to capture leads is key.

Metrics:

  • Downloads of your content
  • Clicks on your social media posts
  • Newsletter sign ups
  • Conversion rates of social media leads

Increase Engagement

Creating quality, relevant content will help boost your engagement. It’s the best way to help you stand out in a noisy, crowded online world.

Metrics:

  • Likes hares, replies, mentions
  • Number of comment on social posts

Community Growth

An important purpose for having an online presence is to build an online community for your business.

Community building is an investment in your company,Click To Tweet in your knowledge base, and your website. Pretty much every effort you put into the goal of building an online community increases your company’s value. It allows you to grow closer to them, listen to feedback, and gain a better understanding of what their needs and wants are.

Metrics:

  • Number of posts, likes and comments in Facebook groups
  • Number of Tweet chat participants

Publicity

You can use social media to get mentions in the press and online publications, blogs and articles.

Metrics:

  • Potential reach, shares and mentions
  • Influencers talking about and sharing your content
  • The number of people seeking your expertise with industry related questions

Research

Use can use social media to gain intelligence about your company, product or service, competitors or industry. Listening to online conversations about certain topics your customers might be talking about, helps you gather competitive intelligence that can inform your decision making and improve your services.

Metrics:

  • Number of conversations with customers on social media
  • Suggestions or feedback.

Setting social media goals to align with your marketing goals helps you stay focused on your business growth and increase your chances for success. What are your business goals and how are you measuring them? Please comment below.

instagram marketing

4 Instagram Marketing Tips To Get You More Reach

Instagram launched on the scene in 2010 and never looked back. The social network continues to be wildly popular with increasing growth now boasting over 500 million users.

Experience tells us that platform growth brings about change. Instagram is no different. This year, Instagram announced many changes from the ability to switch between accounts with ease to a completely new algorithm. Add to that Instagram advertising and the soon to come business accounts, and Instagram is not going to be the same.

Whether you’re a newbie to the social network or you’re already there, and want to maintain or have success, you can benefit from these Instagram marketing tips to maximize your efforts and extend your reach.

HAVE A HASHTAG STRATEGY

One thing I notice about successful Instagram accounts is that they’ve mastered the hashtag.Click To Tweet

On Instagram, you have a 30 hashtag limit. While that sounds ridiculous for some platforms, it’s perfectly fine here and should be a major part of your Instagram marketing strategy. Why? Because people search hashtags on Instagram. If you want your niche specific content to be seen, you need to use the hashtags associated with your content. These hashtags will help you reach your intended audience.

Content hashtags are hashtags you use in your posts. They help improve the SEO of your posts. They get your updates seen by your consumers who are searching for and/or using those hashtags

Some of the content hashtags I use are #socialmedia, #marketing or #Snapchat, #Instagram or #SMM (social media marketing.) Because I use certain groups of hashtags often according to my content, I have them saved in bundles. I keep them in my notes app to copy and paste easily.

TRACK YOUR LINK

Using Bitly or another URL shortener will allow you to be able to see how many people are clicking on the link you’re allowed in your Instagram bio and optimize it’s use. You can check the metrics on Instagram marketing with this technique. The metrics will help you determine if you’re reaching your audience and which content does it best.

If you’ve published a new blog post or you’re running a promotion or new campaign, use that link to announce it and have a call to action in your caption with a “click the link in our bio” to drive people to your link.

BE CRYSTAL CLEAR

With Instagram marketing, your images need to stand out. Make them look their very best with the maximum resolution. Use this guide:

Square images: 2048 x 2048

Portrait images: 1638 x 2048

Landscape: images: 2048 x 1536

ALWAYS PRACTICE BEST PRACTICES

Maximizing success requires best practices. Sprout Social offers a solid infographic outline 7 Instagram Best Practices:

Understanding your audience and brand are essential to promoting, advertising and even engaging on Instagram. Again, you can’t walk into your strategy blindly, so first try to ask questions that define you and your audience. These questions can include:

  • What does our audience like most about our brand?
  • Who are we trying to ultimately reach?
  • Are our competitors successful on Instagram?
  • What marketing strategies have worked in the past?
  • What do customers expect with our brand? Is that good enough?

Check out the Infographic here:

7 Best Instagram Practices To Build Your Audience

instagram marketing
Photo by Sprout Social